Terms of Service

Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when requesting services
• Use our services only for lawful purposes
• Respect our staff and treat them with courtesy and professionalism
• Not misuse or attempt to disrupt our website or services
• Not engage in any activity that could harm our business reputation

Prohibited Activities

You must not:

• Provide false or misleading information
• Attempt to gain unauthorised access to our systems or networks
• Use our services to violate any laws or regulations
• Engage in any form of harassment or abusive behaviour towards our staff
• Copy, modify, or distribute our website content without permission
• Use automated systems or software to access our website without our consent

Service Access Requirements

To access certain parts of our services, you may need to provide specific information or meet certain requirements. We reserve the right to verify the information you provide and to refuse service if we believe you have not met our requirements or have violated these terms.

Service Requests

When you request our services through our website or by contacting us directly, you are entering into a service agreement with Brightwell. We will confirm the details of your service arrangement, including scheduling, pricing, and scope of work, before beginning any service.

Your Responsibilities

As a client, you are responsible for:

• Providing accurate property access information and necessary keys or access codes
• Ensuring the safety of our staff by disclosing any hazards or special circumstances
• Securing valuables and personal items before our arrival
• Providing adequate notice if you need to reschedule or cancel services
• Making timely payments according to agreed terms

Communication

We will communicate with you through the contact details you provide. It is your responsibility to keep your contact information current and to check for communications from us regarding your services.

Service Areas and Availability

Our services are available in London and surrounding areas. Specific service availability may vary depending on location, scheduling, and other factors. We reserve the right to decline service requests if they fall outside our service area or if we cannot accommodate them for any reason.

Scheduling and Cancellation

Services are scheduled based on availability. We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may result in cancellation fees as outlined in your service agreement.

We reserve the right to reschedule or cancel services due to unforeseen circumstances, including staff illness, severe weather, or other emergencies. We will provide as much notice as possible and work with you to find alternative arrangements.

Service Modifications

We may modify our services, pricing, or these terms from time to time. We will notify existing clients of significant changes that affect their service agreements. Continued use of our services after such modifications constitutes acceptance of the updated terms.

Website Maintenance

We strive to keep our website available at all times, but we do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or technical issues. We are not liable for any inconvenience caused by website unavailability.

Our Content

All content on our website, including text, images, logos, graphics, and design elements, is owned by or licensed to Brightwell. This content is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these terms. This license does not include any right to download, copy, or modify any portion of our website or content.

Trademarks

Brightwell and our logo are trademarks of our company. You may not use these trademarks without our prior written consent. All other trademarks mentioned on our website belong to their respective owners.

Payment Methods

We accept various payment methods, which will be specified when you arrange services. Payment is typically due upon service completion unless alternative arrangements have been made.

Late Payments

Late payments may result in suspension of services and may incur additional fees. We reserve the right to pursue collection of outstanding amounts through appropriate legal channels.

Price Changes

We reserve the right to adjust our pricing. For ongoing service arrangements, we will provide notice of price changes before they take effect.

Termination by You

You may terminate your service arrangement with us at any time by providing written notice. You will be responsible for payment of any services already provided or scheduled prior to the effective termination date.

Termination by Us

We reserve the right to terminate or suspend services if you violate these terms, fail to make payments, engage in abusive behaviour towards our staff, or for any other reason we deem necessary to protect our business or staff. We will provide notice where appropriate and practicable.

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

We encourage you to contact us directly if you have any concerns or complaints about our services. We are committed to resolving issues amicably. If a dispute cannot be resolved through direct communication, both parties agree to attempt mediation before pursuing legal action.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms of Service, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Brightwell regarding the use of our services.