Terms and Conditions

Service Disclaimer

While we strive to provide excellent cleaning services, we make no warranties or representations regarding:

• Complete removal of all stains, marks, or odours (some may be permanent)
• Restoration of items to their original condition
• Results on surfaces that are damaged, worn, or of unknown material composition
• Outcomes affected by factors beyond our control

Limitation of Liability

To the fullest extent permitted by law, Brightwell's liability is limited as follows:

1. Maximum Liability: Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
2. Indirect Damages: We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits, business interruption, or emotional distress
3. Pre-existing Damage: We are not liable for damage that existed before our service or for deterioration due to age, wear, or inherent defects
4. Undisclosed Items: We are not liable for damage to items not disclosed to us or items that should reasonably have been removed before cleaning
5. Third Party Claims: We are not liable for claims by third parties unless arising from our gross negligence

Insurance Coverage

We maintain professional liability insurance. However, insurance coverage is subject to policy terms and conditions. Claims must be reported promptly to allow investigation and processing.

Warranty Disclaimer

Services are provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose. We do not warrant that our services will meet all your requirements or expectations.

Consequential Damages Exclusion

Under no circumstances shall Brightwell be liable for any consequential, incidental, special, or exemplary damages, including but not limited to loss of income, loss of opportunity, costs of replacement services, or any other losses arising from our services or failure to provide services.

Force Majeure

We are not liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, strikes, civil unrest, government actions, or utility failures.

Reporting Claims

All claims must be reported to us within 24 hours of service completion. Claims reported after this period may not be accepted. To file a claim, you must:

• Provide written notice describing the issue in detail
• Include photographic evidence where possible
• Preserve the condition of the area or item in question
• Allow us reasonable opportunity to inspect and rectify the issue

Investigation and Resolution

We will investigate all legitimate claims promptly and fairly. We reserve the right to inspect the property or item in question as part of our investigation. Resolution may include re-cleaning, repair, replacement, or financial compensation, at our discretion and within the limitations set forth in these terms.

Complaints

We take complaints seriously and aim to resolve them quickly. Please contact us directly with any concerns. We will acknowledge your complaint within two business days and provide a full response within 14 days. If you remain dissatisfied, you may escalate the matter through the dispute resolution procedures outlined in these terms.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter.

Dispute Resolution Process

In the event of a dispute, the parties agree to follow this escalation process:

1. Direct Negotiation: Good faith discussions between the parties to reach an amicable resolution
2. Mediation: If direct negotiation fails, both parties agree to attempt mediation through a mutually agreed mediator
3. Arbitration: Should mediation prove unsuccessful, disputes may be submitted to arbitration in accordance with the rules of the Centre for Effective Dispute Resolution (CEDR)
4. Litigation: Only as a last resort, either party may commence court proceedings

Severability Clause

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of assets.

Waiver

No waiver of any provision of these terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms and Conditions, together with our Terms of Service, Privacy Policy, and any written service agreements, constitute the entire agreement between you and Brightwell and supersede all prior understandings, agreements, or representations.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Modifications will be effective immediately upon posting on our website. Your continued use of our services after modifications constitutes acceptance of the updated terms. We will make reasonable efforts to notify existing clients of significant changes.