Privacy Policy
Last updated: 15 January 2026
Brightwell
42 Cavendish Square
London W1G 0PL
United Kingdom
Our Commitment to Your Privacy
At Brightwell, we take your privacy seriously. This policy explains how we collect, use, protect, and handle your personal information when you use our website or services. We are committed to maintaining the trust you place in us and handling your data responsibly.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your information is protected by law and treated with the utmost care.
Information We Collect
Information You Provide Directly
When you contact us or use our services, you may provide:
- Name and contact details (email address, phone number)
- Service preferences and requirements
- Property or business address for service delivery
- Payment information for billing purposes
- Any other information you choose to share in correspondence with us
Information Collected Automatically
When you visit our website, we automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on our website
- Referring website addresses
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings or our cookie management page. For detailed information, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve our cleaning services, schedule appointments, and communicate with you about service arrangements.
Communication
To respond to your enquiries, send service updates, and provide customer support. We may also send you information about services we think may interest you, but you can opt out at any time.
Website Improvement
To analyse how visitors use our website, identify trends, and improve functionality and user experience.
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our service agreement with you
- Consent: Where you have given clear consent for specific processing activities
- Legitimate Interests: Where necessary for our business operations, provided your rights don't override these interests
- Legal Obligation: Where required by law
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our website, conducting business, or servicing you (such as payment processors and scheduling software)
- Legal Authorities: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
All third-party service providers are required to maintain appropriate security measures and use your personal information only as instructed by us.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission
- Regular security assessments and updates
- Restricted access to personal information on a need-to-know basis
- Secure backup procedures
- Staff training on data protection and security
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain appropriate safeguards.
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Retention periods depend on the nature of the information and the reasons for collection:
- Service-related information is retained for the duration of our relationship and up to seven years thereafter for legal and accounting purposes
- Marketing communications preferences are retained until you opt out
- Website analytics data is typically retained for 26 months
- CCTV footage (if applicable) is retained for up to 30 days
Your Data Protection Rights
Under UK data protection law, you have the following rights:
Right of Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information in certain circumstances
Right to Restrict Processing
Request that we limit the processing of your personal information
Right to Data Portability
Receive your personal information in a structured, commonly used format
Right to Object
Object to processing of your personal information for direct marketing or legitimate interests
Rights Related to Automated Decision Making
Not be subject to decisions based solely on automated processing
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details below. We will process your request promptly and in accordance with applicable data protection laws.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:
By Email: info@domain.com
By Phone: +44 20 7482 3156
By Post:
Brightwell
42 Cavendish Square
London W1G 0PL
United Kingdom
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.